Question 1

How can you book a session or free consultation?

Accepted Answer

You can book through our contact form, by phone at (437) 421-2256 (CALM), or by email at info@CalmNexus.com. You can also request a free 20-minute consultation to talk through what you need and find the right therapist for you.

Question 2

Is virtual therapy available?

Accepted Answer

Yes, we offer both in-person and virtual therapy sessions to accommodate your preference and needs.

Question 3

How do I know which service is right for me?

Accepted Answer

Choosing the right service can feel overwhelming, but we're here to help. During our free 20-minute consultation, we take the time to understand your unique needs, answer your questions, and provide thoughtful guidance on the services that may be the best fit for you. Your well-being is our priority.

Question 4

What happens during my first therapy session?

Accepted Answer

In your first therapy session at Calm Nexus, you'll find a warm and welcoming environment focused on your comfort. Your therapist will get to know you, discuss your concerns, and explore your therapy goals. This session is your opportunity to share at your own pace, with no pressure to dive deeper than you're ready for. Together, you'll develop a personalized plan to support your journey toward well-being. We offer both in-person and virtual sessions to suit your preference. If you have any questions before your session, contact us at info@CalmNexus.com or call (437) 421-2256 (CALM).

Question 5

Do I need a diagnosis to start therapy at Calm Nexus?

Accepted Answer

No, you don't need a diagnosis to begin therapy at Calm Nexus. Many clients come to us for support, personal growth, or guidance without a formal diagnosis. We're here to meet you where you are and provide compassionate, personalized care.

Question 6

How long is the wait to start therapy at Calm Nexus?

Accepted Answer

We aim to schedule new clients within two weeks of their consultation. Wait times may vary based on the service and availability, but we offer flexible scheduling to meet your needs. Contact us to check current availability.

Question 7

What services are available at Calm Nexus?

Accepted Answer

Calm Nexus offers psychotherapy, body-doubling sessions, accountability coaching, support groups, workshops, and more, tailored to ADHD, trauma, anxiety, depression, and personal growth. We also provide specialized services for first responders, including stress and trauma management, family support, resilience and wellness training, and PTSD programs. Additionally, we offer free group meditations every Sunday. For more details, visit our Services page or contact us.

Question 8

What age groups do you serve at Calm Nexus?

Accepted Answer

We provide therapy for children (6+), adolescents, and adults at Calm Nexus, with services tailored to each age group's unique needs.

Question 9

What should I prepare for my first session?

Accepted Answer

It’s helpful to think about your goals and any specific challenges you’d like to discuss. If applicable, you can bring any relevant medical or psychological records that you would like your therapist to be informed about, but this is not mandatory. If you have any questions before your session, feel free to contact us at info@CalmNexus.com or call (437) 421-2256 (CALM).

Question 10

Are your services covered by insurance?

Accepted Answer

Coverage depends on your insurance provider and plan. We recommend contacting your insurance company directly to confirm your benefits. Here are some helpful questions to ask:  Does my plan cover services provided by Registered Psychotherapists in Ontario? What is the annual coverage amount or session limit? Does my insurance plan cover the full session fee or only a portion of it? Is there a cap? When do my benefits renew? Do I need a referral from a doctor to use my mental health benefits?
 Please note that we do not bill insurance companies directly. Clients are responsible for paying for their sessions, and we will provide detailed receipts for you to submit to your insurance provider for reimbursement. For first responders, we offer specialized services that may have different coverage options, so please check with your provider. If you have any questions about insurance coverage, feel free to contact us at info@CalmNexus.com or call (437) 421-2256 (CALM).

Question 11

What is your cancellation or rescheduling policy?

Accepted Answer

You can cancel or reschedule your appointment with at least 48 hours' notice. If you cancel with less than 48 hours' notice, the full session fee will be charged. This helps protect your therapist’s time and opens the spot for someone else who may need support. If something urgent comes up, please reach out as soon as you can.

Question 12

Are there follow-up services or ongoing support after therapy ends?

Accepted Answer

Yes, individuals can book follow-up sessions, attend workshops, and join group meetings to maintain progress and receive continued support as needed. Clients can also access periodic check-ins and accountability coaching.

Question 13

What are your therapy fees?

Accepted Answer

Our standard fees are $175-$240 for individual and couples therapy. If you want the fee for a specific therapist or service, please contact us and we will point you in the right direction.

Frequently Asked Questions